F.A.Q

These Terms and Conditions constitute the contract between Cleaneazy and the client, client, firm, or corporate body, as the case may be (the “Client”) that seeks

provision of cleaning services, which are to be performed by Cleaneazy staff members. The

Client and Cleaneazy (together the “parties”) agree that the cleaning services will be

provided in accordance with the Terms and Conditions herein.

If you have received an invoice then this document must be signed and sent back to Cleaneazy before work commences.

1. Our Obligations

(a) Cleaneazy will make every effort to select a suitable Cleaner(s) before making

an introduction, by closely vetting Cleaners through interviewing procedures,

checked references and police checks if required.

(b) While Cleaneazy takes great care in selecting the right Cleaner for the Client,

the Client shall be solely responsible for satisfying themselves as to the

suitability of the Cleaner.

(c) Cleaneazy endeavors to ensure that a high standard of work, integrity and

reliability is always maintained by the Cleaner (s).

2. Client’s Obligations

(a) The Client MUST treat the Cleaner with respect and be courteous and helpful

to the Cleaner.

(b) The Client will be honest in their description of the position to be filled,

including the hours of work, type of duties and level of responsibility involved.

(c) If the Client wishes to engage the temporary cleaner for an extended period

of time the Client must first notify Cleaneazy AND ALL SUBSEQUENT

BOOKINGS MUST BE MADE THROUGH CLEANEAZY.

(d) The Client MUST settle their account with Cleaneazy within 7 days if Cleaneazy

has provided a satisfactory service any non satisfaction must be declared within 24hrs of the clean. In situations where this is not possible Cleaneazy must be notified prior to visit.

(f) The Client is responsible AT ALL TIMES for supplying all required and

Appropriate cleaning material unless otherwise arrangements have been made between both Cleaneazy and the client

3. Price & Payment

(a) THE CLIENT CAN BE INVOICED ON A MONTHLY BASIS FOR CONTRACTUAL WORK ONLY. THIS MAY BE PAID BY CASH, CHEQUE OR BY BANK TRANSFER.

(b) ALL INVOICES MUST BE PAID WITHIN 7 CALENDAR DAYS OR THE

CLEANEAZY MAY LEVY A SURCHARGE OF £5.00 A WEEK for each week that

the invoice remains overdue and unpaid.

4. Keys

(a) The Client may choose to issue Cleaneazy with keys that allow access to the

premises to be cleaned (the “Keys”).

(b) Upon issue of the Keys, the Cleaner will pass the Keys on to the office where the spare Key will remain between each visit to the client’s premises

(c) If Keys have been provided to Cleaneazy, then following termination of the

services, Cleaneazy will return the Keys to the Client via recorded delivery.

5. Liability

(a) Cleaneazy is fully insured for the following; failure to perform, treatment

risks, failure to secure Client’s property, incorrect destruction of goods, Key holder cover

damage to property being cleaned.

(b) Public & employers liability insurance cover is provided by Direct line and APC insurance. And is authorized and regulated by the FSA.Insurance

6. Termination

If a Client wishes to terminate the services provided by Cleaneazy or terminate this

Agreement the Client must give Cleaneazy at least 24 hours notice prior to the

Cleaner’s next scheduled service. Failure to provide notice in accordance with this

clause could result in the Client being charged an admin Fee that would have been

payable had the Cleaner provided the services on the next scheduled occasion for

performing such services.

7. Miscellaneous

(a) The Client MUST NOT PASS THE DETAILS OF THE CLEANER TO A

THIRD PARTY FOR THE PURPOSE OF ENGAGING IN PRIVATE WORK.

 (b) There will be no variation or change of these Terms and Conditions unless

approved in writing by Cleaneazy.

(c) These Terms and Conditions are governed by, and interpreted and construed

in accordance with the laws of England and the parties submit to the exclusive

jurisdiction of the English Courts.

© Cleaneazy 2008